You are eligible to return your purchased products or to request an exchange or a
full refund within 14 days from the day you received your order. All refunds can be made via bank transfers by providing the account holder’s name as the same one with the person who placed the order.
Whether you are returning a product due to change of size, colour or any other reason such as not being satisfied by the product, you have the right to return the product within 14 calendar days from the day you received it, according to courier’s delivery note (see section below in regards FREE RETURN).
At all circumstances, the returned products must be in the same condition as they were delivered and received by the customer, in full parts and without any wear and tear. They must be in their original package and in excellent condition (without removed labels). Finally, the product must be accompanied by all necessary delivery documentation (i.e. Dispatch Note, Invoice etc.).
FREE RETURN AND FREE REPLACEMENT IN GREECE
One Zipper offers the transportation cost for the first return of an entire order or part of it, as well as the transport cost for re-delivery FREE OF CHARGE. Free of charge service applies only for deliveries within Greece..
One Zipper will not refund the return postage, unless the wrong item has been received or the item is proved to be faulty. In any case, refunds regarding return postage can only happen in case of prior notice of the One Zipper mail (firstname.lastname@example.org), the carrier and the corresponding shipping cost.
PRODUCT RETURN WITH ADDITIONAL CHARGES:
In case of a second return of the same order, delivery cost must be covered by the customer.
Returns and replacements of products are feasible under the following conditions:
1 You contact us directly at +30 210 8961659 or you can send us an e-mail at email@example.com by stating the return reason.
2 Returns are active within 14 calendar days from the date you received it, according to the courier’s proof of delivery. None of the products can be returned after the 14 calendar days’ period has expired.
3 Only if the product hasn’t been used.
4 The product comes within its original packaging, along with all its labels (which must have not been removed) and has not any wear or tear.
5 The product is accompanied by all necessary documentation proving the transaction (Dispatch Note, Purchase Receipt etc.).
No product return is accepted if it doesn’t abide with the aforementioned conditions.
Delivery of products is powered by courier company ACS that fulfil our
requirements and has been selected by One Zipper in order to be in the position to offer you high-quality services.
Deliveries are realised throughout the day, Monday to Friday, from 9:00 am to 17:00 pm.
For more information or clarifications regarding the order and delivery procedures, please feel free to contact us at firstname.lastname@example.org
FREE DELIVERY IN GREECE AND CYPRUS
Once you have placed your order, delivery will take place within 2 or 3 working days. For destinations characterised by the courier company as “hard-to- access”, delivery time might vary. In any case, we will make anything possible so that your order is delivered to you the soonest possible, even before the foreseen delivery time. For more information, please feel free to contact us at email@example.com
(*) For orders executed through bank account deposit, it is imperative that the deposit of the amount in the bank is verified.
Returning Address :